Open a ticket with your help desk
If you are having trouble with your computer, don't panic! There are a great deal of resources available to help you get back on track.
The first thing to do is to know the contact information for your help desk. Then open a ticket with your Help Desk. Once you have done that, they will be able to give you the best advice for how to proceed next.
Chat with the Help Desk
When you need to ask a quick question, chat is the fastest way to get in contact with an IT support professional. There are many situations in which you may want to use chat:
You know what is wrong but are having trouble fixing it yourself.
You are not sure what is wrong with your computer but would like some help figuring it out.
Chatting with someone from the Help Desk is easy!
Ensure you know who your support is before going to a chat window. In some cases, chat support might not be available.
Just click on the chat icon in the lower right corner of your screen and start talking. Staff members are available to help you resolve any issues you are having and will recommend solutions for problems.
Report a computer issue
Submit a ticket. In most cases you can open a ticket by email or by phone. It will depend on your IT department. This is a common and preferred by many customers because it allows them to communicate in written form, rather than having to talk on the phone.
Call the help desk. This is the most common way people report issues with their computers. You still need to open a ticket to keep track of issues and for documentation purposes.
Use chat support. It is becoming more frequently common to use chat. It is faster and quicker than making a call and waiting on hold.
Beware of technical support scams
It is important to know your help desk's contact information and not seek out free technical support because they might be scams.
If you are looking for free tech support, be careful!
Don't seek out free technical support because they can be scams. Instead, find someone who knows what they are doing and pay them for their expertise!
if you're going to seek help from someone online or over the phone, make sure they're reputable first!
When you are a small business owner, it can be tempting to seek out free technical support when something goes wrong with your computer.
Don't fall for the tech support scam.
If you are having trouble with your computer and you are not sure who to call, don't just Google "tech support" and hope for the best.
Investigate who you need to contact if its product related.
Investigate the companies that you find to help with your issues.
Use caution as much as you can.
The Help Desk is your one stop shop for help with computers at work.
The Help Desk provides assistance with any hardware and software-related problems you have on your work computer.
They fix laptops, desktops, printers, and other devices. They help you with email, file storage and sharing, and installing software.
The Help Desk is your centralized source for help with any computer-related issues you may encounter while at work. Don't have one? Then managed IT services might be for you and your business. Outsource your IT with us today!